Getting Started

Q: I am new to the NESCAFÉ Alegria website, how do I register?

All you need to do is click on Register in the top menu and create a new account.

Q: How do I log in?

To log in, all you have to do is enter your username and password on the login page. 

Q: I have forgotten my log in details

To reset your password on the login page:

  • Click on ‘Forgot Your Password?
  • Enter your email address.
  • An email will be sent to you with a link to reset your password.
  • Once you have logged in again, you can change this to something more memorable.
Q: I already have an account? Can I use the same login details?

Yes, you can use your same login details all you will need to do is re-activate your password as our new systems do not have your passwords saved. Please enter your email address and click on “Forgot Your Password?” and a temporary password will be sent out to you.  

Q: What are the benefits of registering with NESCAFÉ® Alegria online?

You can look forward to receiving exclusive services and promotional and you’ll never miss out on competitions, offers, promotions and newsletters.

Q: How do I claim my Welcome Offer?

You will receive your Welcome Offer through an email containing the web shop discount code to be redeemed during your next purchase.  You will be asked to confirm your discount voucher code in the checkout page

Please note the welcome offer may change from time to time. The offer, current at the time of code entry, will apply.

Offer valid for 30 days from the date the “Welcome Newsletter” was received

Q: I am having problems registering

You must take great care when completing the registration form. If you make a mistake or don’t complete all the information, the system won’t always highlight it. You’ll either be directed back to that page, or it may accept incorrect information, leading to problems down the line.

Particular care is needed when filling in your email address – please double check it before you click ‘Next’


If you are still experiencing problems, please contact NESCAFÉ® Alegria by email or via the hotline free on 0800 745 845(UK) & 00800 63785355(ROI) (from Monday till Friday 9am-5pm).

Q: I have not received the confirmation email to complete my registration

Please check in your junk mail folder and make sure to add Sender to your “Safe Senders” list.

If you can’t find the email, you can request a new confirmation email. Just login at the top right hand side of the screen using your username and password. You will then be prompted to enter your email address and a confirmation email will automatically be sent. Once you have clicked on the link from the email your account will be fully activated.

Q: Can I shop online if I don’t have a machine?

Yes, of course, but you’ll need to create an account for purchasing online. 

Q: Is your website secure?

he NESCAFÉ® Alegria website is fully secure and adheres to best practice ecommerce security measures. We don’t keep your personal banking information and our site uses SSL encryption, so your confidential information will remain secure.

Q: I am having problems viewing the website

In order to use this site, you must have ‘cookies’ enabled on your computer. 

  • Go to ‘Tools’ on your Internet browser
  • Select ‘Internet Options’. 
  • Adjust your security or privacy settings to allow all cookies.


From time to time, the website undergoes maintenance, which effects performance. 

If you are still experiencing problems, please contact  NESCAFÉ® Alegria by email [insert link to contact us form] or via the hotline free on 0800 745 845 (UK) & 00800 63785355 (ROI) (from Monday till Friday 9am-5pm).

Q: How is the £6,000* profit calculated?

A: This calculation assumes you will sell 10 cups of coffee a day at £2.00 per cup, 365 days a year. This equals a turnover of £7,300. To make a latte it will cost you approximately £0.22p a cup** (this includes £0.04p allowance for milk) if you subtract the costs of your ingredients (£0.22 x 10 x 365 = £803) from your turnover your profits equal £6,497.

*£2.00 per cup, RSP is Nestlé recommendation only. Resale prices are at the sole discretion of the seller. Calculation is based upon selling 10 cups of coffee a day, 365 days a year, at an estimated cost of 22p per cup including sundries and vat.
**Based on RRP coffee cartridge £10.99, making 60 lattes with £0.04p milk cost.

UK: 0800 745 845
ROI: 00800 6378 5385

A complete range
A complete range

A complete range of commercial machines to serve any business

Easy to use
Easy to use

Quick-server, no-hassle beverage solutions

CaféCare aftersales
CaféCare aftersales

Unique complete service package

Great taste
Great taste

Designed to deliver great tasting NESCAFÉ Alegria coffe quickly and simply